If your hotel is experiencing a downturn as a result of COVID-19, use the time as an opportunity to better your property, staff and procedures. Long-term consequences of extreme Covid measures at hotels, The COVID generation: Analysis of the impact of COVID-19 on travelers, [1] The importance of hygiene for guest satisfaction, [2] How Hotel Housekeeping Analytics Can Improve Property Operations, How to adapt to a new era of revenue management in 2021, Why we need a unified approach to COVID-safe air travel, New hotel quarantine measures would ‘destroy the Travel & Tourism sector’, 2020 officially the worst year on record for U.S. hotels, COVID-19: Economics and Politics, with Prof Peter Jones MBE, U.S. Travel applauds Biden emergency relief plan. The website and content are protected by copyright and other intellectual property laws, treaties, and registrations globally. To ensure your exposure to microbes is properly mitigated, identify what surfaces need to be cleaned, who is responsible for each area, and specific sanitizing products to be used to clean each surface. Your hotel serves as a home away from home and having an open line of communication will create a sense of connected culture from the inside out. By putting your hotel PMS and integrated automation system to work, you can communicate the status of your local surrounding area and what you’re doing to keep your property safe and clean prior to arrival. The COVID-19 global pandemic has radically upended the issues and trends that shape the current and future tourism and hospitality industry. Current trends in housekeeping in hotels: 1. For hoteliers, the well-being and health of guests and staff are of the utmost importance. We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations. Those teams put their health in danger to look after … OSHA advises employers to follow CDC or their state health department’s guidance on social distancing strategies. While often not at the forefront of hotel owners’ or asset managers’ minds, housekeeping is arguably one of the most important departments. The right hotel technology. We reported on some of these hospitality trends at the end of 2019 and many have simply been amplified by coronavirus disruption while others are brand new. © 2021 Amadeus Hospitality. When increasing deep cleaning efforts, consider the following: This is also a good opportunity to take a second look at your hotel housekeeping checklists to identify any additional precautionary steps that may need to take place. The Centers for Disease Control and Prevention recommends workers keep 6 feet apart whenever possible. After weeks of elevated case counts and record-high hospitalization rates of COVID-19 patients, Shelby County appears to be turning a corner, for now, on the other side of … REPORT: COVID-19 Second Wave Survey of Staff in Long-Term Care Homes with Large Outbreaks Posted: December 18, 2020 (December 18, 2020) The Ontario Health Coalition had been conducting surveys of front-line staff in homes with large outbreaks (more than 10 staff and/or residents infected) across Ontario from mid-November to December of 2020. In fact, the time and products it took to clean a guest room almost doubled (Green Lodging News). Q1 2020 Recruiting Trends Total # of Active Cases on campus is the number of individuals who have not yet recovered from a COVID-19 infection. Responding is Ray Chishti, workplace safety editor, J. J. Keller & Associates Inc., Neenah, WI. During times of lower than typical occupancy or demand, operations teams can use the opportunity to upgrade the property’s surroundings without major delays or disruptions in service. Because after all, it’s all in the details. The steps outlined in this article will help reassure your guests to stay at your property once more. Last update: 22:19 08-05-2020 Before looking at the graphs below, please read this one HUGE caution: THESE DATA ARE WRONG. Lastly, since hotel room cleanliness is one of the most common complaints from guests on travel review sites, the need for a well-organized cleaning process is an absolute must for every hotel. If your hotel is experiencing a downturn as a result of COVID-19, use the time as an opportunity to better your property, staff and procedures. cleaning & maintenance management magazine, “How to Manage Software Once Your Hotel Suspends Services”, Ten Ways to Boost Guest Confidence and Increase Loyalty Amid COVID-19, 4 Ways to Improve the Guest Experience With Digital Signage, MeetingMatrix & Delphi Diagrams Sunsetting Technical Reference, Tip: Make your photos shine with Justified Image Grid. Having a roving team of room attendants provides several significant benefits that may otherwise go overlooked. A special thank you to Sophie Huertas, Housekeeping Consultant and Trainer. With COVID-19, housekeeping has become more critical than ever. Automate your daily housekeeping operations with cloud-native software that can easily integrate into a variety of PMS solutions. Whether for green efforts, loyalty initiatives or bottom-line saving efforts, cleaning opt-out programs have been on the rise. With COVID-19, housekeeping has become more critical than ever. In the face of global health concerns like Coronavirus, hotels may want to consider additional rigorous deep cleaning and disinfection protocols in hotel guest rooms as well as throughout the property to mitigate risks. Educate teams about standard operating procedures and best practices for each of their departments so they are fully aware of what they need to do, and don’t have to react with haste. Total # COVID-19 Tests Administered includes mass testing, surveillance testing and symptomatic testing for COIVD-19 performed by UIW.This number does not include COVID-19 test performed by medical professionals outside of UIW. Drawing on data such as personalized history, source of travel and recognizing patterns in behavior, you can centralize hotel guest information to deliver the anticipatory service levels needed to exceed guest expectations. Interested? Click here to learn more. In the wake of COVID-19 and rising hygienic concerns, what additional precautionary measures should hotels take to protect the health integrity of its environment? The Health Department … As it spread rapidly across nations, country after country responded with a lockdown, triggering a global economic crisis. The high costs, that are inherent to an integral department such as housekeeping, are expected to rise as additional precautions must be taken for the safety of the staff and the guests. Determine a plan of action for deep-cleaning hotel guest rooms, meeting spaces, restaurants, the fitness center and other public areas. The F&B department covers almost every aspect of a hotel or motel’s operation. With COVID-19, housekeeping has become more critical than ever. Team members have the ability to flag rooms, identify group codes and implement any precautionary deep cleaning measures as necessary. Those teams put their health in danger to look after … Emphasis on Eco. After re-opening, guests will have a keener eye on the work of the housekeeping team, which is why they need to be prepared. former alabama state senator dies of covid-19, last words are ‘we messed up’ cdc cuts length of covid-19 quarantine time after exposure. With an Amadeus Service Optimization solution, you can also keep your staff in the loop about critical individual travelers needs and preferences. And the housekeeping department, with its scrupulous standard operating procedures, imparts guests with a restorative sensation (eHotelier). In addition to dirtier rooms, there can be other downsides to opting-out of daily hotel room cleaning. Housekeeping Consultant, Sophie Huertas, recommends including a pamphlet in all rooms along with the marketing collateral from other departments (i.e., room service menus). Current Metro Nashville COVID-19 Cases Jan. 25 ... A total of 522 people in Davidson County have died after a confirmed case of COVID-19. All rights reserved. This will ultimately enhance the guest experience, improve brand reputation and inspire exceptional stays time and time again. After all, the housekeeping team takes care of the “house” that you invited your “guests” into and focuses on the main product of a hotel operation – the rooms. ET Hospitality spoke to several housekeeping heads and industry veterans from various hospitality giants to know how their team is taking care of the current situation. A direct correlation exists between several food trends and opportunities expected in 2021 and the COVID-19 pandemic. Compare offline and online trends and determine what you could fix today that you have never had time to do. Hospitality professionals pride themselves on high attention to detail. 2. This will allow the team to get ahead of the crisis and be ready for the next step. Therefore, once hotels can safely reopen, guest attitudes and your operations will likely be impacted in the long-term [1]. Thriving hotels around the world are investing in Amadeus Service Optimization so they can focus on…, Our enterprise service optimization solution makes it quick and easy to reduce guest incidents, optimize requests, and schedule preventative maintenan…. When hotels run on manual processes, they are prone to service errors and miscommunication that can cause delays and subpar conditions. We expect this percentage to increase, as guests will expect the highest standards of sanitation to feel comfortable in your hotel. A confident, pleasant encounter with front of house will immediately put the traveler at ease. by Joe Bouch, 78Madison | Apr 1, 2020 8:42am. Furthermore, many standards that had to be put in place during the virus, such as installing automatic hand sanitizer dispensers in public areas, should be kept long after the passing of the crisis. We encourage you to begin reflecting on how specific departments, like housekeeping, can be improved and leveraged in time for your hotel’s re-opening. They try to eliminate use of plastics or its minimum useage. Housekeeping represents the largest payroll department of a hotel, so when a hotelier retains better efficiency in the housekeeping department, better control over profitability will follow. Many travel agencies are believed to be affected by COVID-19 as the lockdown circumstance is set up by the Chinese government for disallowing the spread of COVID-19. Upon arrival, from the moment a guest enters the hotel lobby, your staff sets the tone for what’s to come. The housekeeping department of a hotel performs a crucial role in keeping the environment sanitised, they are frontline staff as far as fighting the Covid-19 pandemic goes. The COVID-19 pandemic began as a global health crisis. 11 ways marketing can prepare hotels for life after COVID-19. By Ajay Mehtani and Dipti Mohan Social distancing has become a norm in today’s COVID-19 world and hotels need to re-evaluate and update their SOPs to adapt to this change. St. Louis County Department of Public Health issued a travel advisory as some workers return to their jobs after ignoring social distance practices outlined by … Good hotel hygiene protocols, such as implementing hand sanitizer stations and frequent cleaning of high-touch area are also important to protect from infection. After all, the housekeeping team takes care of the “house” that you invited your “guests” into and focuses on the main product of a hotel operation - the rooms. HotSOS Select – designed specifically for select service properties – can help to maximize your team’s capabilities while they ensure new standa…. Even once the worst of the virus is over, the threat is unlikely to disappear overnight. The virus infection as likewise empowered the tourism business to confront the tremendous danger just as the decreasing of economy [6]. During the closure, you must ensure that the hotel is cleaned a minimum of once a week; best practices include allocating one attendant per floor to reduce cross-contamination. This pamphlet should be signed from the housekeeping team and should detail the steps taken to maintain the room’s hygiene and guests’ health. With so many websites coming up, which has eased the process of making reservations. Make sure all team members are empowered to flag all areas of concern and have a common space to log the information. The populations of conflict-affected countries – whether those in war or suffering its after-effects – are likely to be especially vulnerable to outbreaks of disease. Housekeeping turnover frequently takes place within the first 90 days of employment. These trends are updated daily and are presented by report date. Thorough planning and execution across all departments will not only maximize efficiency, but will ensure a united, connected culture during times of crisis. When it comes to reprioritizing the property’s needs and staff time, establish standard operating procedures (SOPs) that allow team members across departments to flag potential hazards, improve hotel cleaning regimens, track maintenance issues and utilize inspection checklists to make sure nothing gets missed. However, as you are reconfiguring your property’s SOPs and adjusting cleaning measures, you may also want to assess the new health risk of compromising protective efforts amid an increased risk of COVID-19. Find national and local rates for COVID cases and deaths in the United States. Emerging housekeeping trends. This will ultimately enhance the guest experience, improve brand reputation and inspire exceptional stays time and time again. Information about COVID-19 and the coronavirus SARS-CoV-2 outbreak in the Netherlands. Therefore, hotels and asset managers worldwide need to work with their housekeeping teams to better prepare for these impacts after re-opening. Black out curtains in rooms ... company, but also the hotel’s management, facilities, maintenance and housekeeping staff, and guests as well. HVS has prepared this document to help hoteliers in the planning process regarding the formulation of SOPs on how to operate their hotels once the lockdown has US COVID-19 Trends By Mark Zobeck, MD, MPH. For previous studies of conflict, public health and pandemics, see Maire A. Connolly and David L. Heymann, “Deadly Comrade: War and … Proactively ensuring proper sanitation throughout the property to prevent the spread of concerning germs and viruses is no exception. Factors That Might Probably Be Modified in the Operation of the Housekeeping Department in the Post-COVID-19 Era - By Osvaldo Torres Cruz. Covid-19 happened in China. Hotels are naturally fast-paced environments and having the ability to swiftly identify, communicate and act on areas of concern can be instrumental in case of an emergency. When health concerns like Coronavirus are more prevalent, guests may be on high alert when it comes to meeting their cleanliness standards. It could also be beneficial to wrap more items in plastic/paper after a room’s turnover to help signal sanitation measures to wary guests. The department of housekeeping is that branch of a hotel which primarily deals with the general upkeep of the hotel and the rooms and any other services that are included there in the hotel Every hotel offers the basic facilities of laundry, dry cleaning and many other such services to make the guest feel comfortable by also offering specialized services to them Workers inside a confined space can’t always stay 6 feet apart. The need for increased flexibility with travel planning right now also calls for connecting with the guest even before arrival. At the end of the day, the plans you create and implement should make your housekeeping team more efficient when tackling additional hygiene measures that are necessary post-COVID-19. For more details on the specific steps you should take to manage Amadeus Service Optimization software during a hotel closure, read our blog, “How to Manage Software Once Your Hotel Suspends Services”. Periodically, leaders should assemble their team to walk the property, assess areas of concern and create an action plan for improvement. Below are the current reporting trends for key indicators calculated from data reported to the Ohio Department of Health. Planning for increased room cleaning times to account for additional sanitation measures will be necessary. After all, the housekeeping team takes care of the “house” that you invited your “guests” into and focuses on the main product of a hotel operation – the rooms. COVID-19 Triggers 2021 Food Trends, Opportunities January 13, 2021. Jan 27, 2021 (Market Insight Reports) -- The report on COVID-19 Testing Swabs market added by … Considering people's increased connection to their living spaces, we can't help but wonder about what's on the horizon for home design post-COVID-19, when many assume their normal routines again. Once you’ve leveraged and analyzed your data on how to update the housekeeping processes, it is vital to tackle these newfound opportunities by beginning to restructure the department in preparation for the new normal. At Amadeus, we’re always on the lookout for talented, passionate people to join our team. Five standouts have risen to forefront. Because after all, it’s all in the details. April, 29 2020 Since housekeepers are often first to catch maintenance and security issues, it’s good to have someone checking on a hotel room every day (Washington Post). As is the case in any challenging times, it is also important for hotel management to be able to react quickly. The final stage of implementing your new plan will take place after re-opening. Running a successful Housekeeping department is not an easy task. Online checklists, location-based room assignments, accurately predicted room cleaning times and automated reporting are examples of technologies that will prove extremely useful in your path forward. Clearly document cleaning processes for different areas in the hotel. Those teams put their health in danger to look after the remaining staff and guests. By streamlining the crucial components of your operation to improve efficiency across the board, team members can react quickly and communicate promptly with any issues they may face. Even before the virus, 78% [2] of hotel guests felt cleanliness to be the most crucial factor affecting their accommodation choice. As is the case with any good crisis plan, keeping staff informed and addressing employee concerns can make a world of difference in the overall hotel guest experience. According to a Washington Post report, in some cases of opt-out programs when hotel rooms were eventually ready to be cleaned, they were dirtier than those that were serviced daily. Other product details should include the directions for use, the contact (or dwell) time and details on how to avoid cross-contamination by cleaning from clean to dirty (cleaning & maintenance management magazine). TRENDS IN THE HOUSEKEEPING DEPARTMENT; 2.1 KEEPING UP WITH THE CHANGES. After all, the housekeeping team takes care of the “house” that you invited your “guests” into and focuses on the main product of a hotel operation – the rooms. Introduction. Current trends in hospitality in India. Furthermore, your housekeeping managers should stay in touch with room attendants and use online platforms to begin retraining. New Trends and Practices in Hotel Housekeeping Conclusion EMERGING TRENDS CHALLENGES TRAINING SUCCESS REDUCE RECYCLE REUSE BEST PRACTICES IT savvy housekeeping eco friendly amenities, products and processes The term user friendly has … Conservation of water - they discourage everyday change of linen and towels. This website is intended as a reference to track US regional trends in COVID-19 cases and deaths. The graph shows the rapidly increasing number of cases day-by-day from late March until the rate slowed through April as the restrictions during Alert Levels 4 and 3 took hold. Global Asset Solutions has partnered with a team of five students and one alumna from Ecole hôtelière de Lausanne, and Remy Rein (EHL Lecturer). [fn]Except where otherwise noted, this briefing is based on observations from Crisis Group analysts between 1 and 21 March 2020. 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